Isolating due to Covid? We need 72 hours notice for a full refund. 48 hours notice for credit. If less than 48 hours, then please try to find someone to take your place. Or, if you have booked a private sauna as a group – then the booking can still go ahead as the other members of the group would still be able to attend. If none of the above applies, 50% credit will be given for Covid cancellations only – Proof will be required. Please refer to note below on credit t&c’s.