Cancellation policy

Please read our cancellation policy carefully before booking

72 hours notice is required for a full refund. Credits can be given if you give us at least 48 hours notice.
We regret that we can’t offer any refunds, credits or reschedule with less than 48 hours notice.

BOOKING PROTECTION FEE £1.50 per person (non-refundable) – Optional, but highly recommended! This option is available when you make your booking on the individual sauna or event page.
Receive credits (no refunds) for the full amount of your booking if you need to cancel less than 48 hours prior to your slot. You must cancel minimum 1 hour before the slot begins, we can not issue credits retrospectively for no shows.
Please Note: Booking Protection is not available at our Forest Sauna site, due it’s remote location. Also not applicable to large bookings of more than 1 sauna.

FOR LARGER BOOKINGS OF MORE THAN 1 SAUNA, it’s slightly different. We need 7 full days notice for a full refund and 5 days notice for credits. We regret that we can’t give a refund or credits if it’s less than 5 days notice. Booking protection is not applicable to large bookings of more than 1 sauna.

COURSES: are non-refundable. If you can’t make a session you may transfer your ticket to a friend – sorry no refunds.

Tested positive for Covid? Please let us know as soon as possible. If you can’t find anyone to take your place, then our usual cancellation policy will apply – Unless you have selected the booking protection fee.

PLEASE NOTE: Credits will be valid for 12 months. We regret that we can not offer cash refunds for unused credits/vouchers.